Terms of service

These terms form a binding agreement between PG Nexon Technologies Private Limited(“PG Nexon”, “we”) and the person or business that opens an account (“you”, “the operator”). By creating an account or using the platform you accept them. If you are accepting on behalf of a company, you confirm you are authorised to bind it.

1. What we provide

PG Nexonis software for running paying-guest, hostel and co-living properties: bed-level occupancy, rent invoicing, deposit settlement, a visitor register, complaint ticketing, meal scheduling, expense tracking, staff roles, dashboards, and a mobile app for your tenants. We provide the software. We do not manage your property, hold your tenants’ money, or act as an agent, broker or lessor in any transaction between you and a tenant.

2. Accounts and staff access

• You must give accurate registration details and keep them current.
• You are responsible for everything done under your account, including by staff you invite. Assign roles carefully and revoke access when someone leaves.
• Credentials are not to be shared. Each staff member needs their own login.
• Tell us promptly at security@pgnexon.in if you suspect unauthorised access.

3. Free trial

New accounts get 30 days free, with the full feature set and no card required. At the end of the trial the account moves to the paid subscription unless you close it. Nothing is charged for the trial period itself, and there is no setup fee.

4. Fees and billing

• The list price is ₹29 per occupied bed per month, exclusive of GST.
• A month’s charge is calculated on the highest number of occupied beds reached at any point during that billing month, not on an average or an end-of-month snapshot. Empty beds are never billed.
• Invoices are raised at the end of each billing month and are payable within 7 days.
• Late payment may lead to suspension after written notice. We will not delete your data during a suspension.
• We may revise pricing with at least 30 days’ written notice. If you do not accept a revision, you may cancel before it takes effect.
• Taxes, bank charges and payment gateway fees are yours to bear.

Refunds are governed by our refund policy, which forms part of these terms.

5. Your obligations as the operator

You know your tenants; we do not. You are responsible for:

• the accuracy and lawfulness of everything you enter — tenant details, rent amounts, deposit deductions, notice periods and identity documents;
• obtaining your tenants’ consent before adding their personal data to the platform, and telling them how it will be used;
• complying with the rental, tenancy, municipal, police-verification, fire-safety and tax rules that apply to your property;
• the fairness of any deduction you make from a security deposit. The platform records and calculates what you tell it; the decision remains yours.

6. Acceptable use

You may not:

• resell, sublicense or white-label the platform without our written agreement;
• reverse-engineer, scrape or copy the software or its underlying data structures;
• use the platform to harass tenants, to send unlawful communications, or to store data you have no right to hold;
• probe, load-test or interfere with the service, or circumvent its access controls;
• upload malware or anything that endangers other users of the platform.

7. Your data

You own the data you put in. We claim no ownership over your property, tenant, financial or operational records. We process them to run the service, as described in our privacy policy, and we may use aggregated, fully anonymised statistics — which cannot identify you, your property or any tenant — to improve the product.

You can export your data at any time while the account is active. After closure we keep it for 90 days so you can still retrieve it, then delete it.

8. Our intellectual property

The software, its interface, its brand and its documentation remain ours. You get a non-exclusive, non-transferable right to use them for the term of your subscription, and nothing more.

9. Availability and support

We aim for high availability but do not guarantee uninterrupted service. Planned maintenance is announced in advance and scheduled outside peak hours where we can. Support is available by email at srd0766@gmail.com on business days.

10. Disclaimer

The platform is provided on an “as is” basis. Beyond what these terms state, and to the extent the law allows, we make no warranties of merchantability, fitness for a particular purpose or non-infringement. In particular, invoicing, deposit and tax calculations are tools — you remain responsible for checking the figures before you act on them.

11. Limitation of liability

Neither party is liable for indirect, incidental or consequential loss, or for loss of profit, goodwill or anticipated savings. Our total liability arising out of or in connection with these terms is capped at the fees you actually paid us in the three months before the event giving rise to the claim.

Nothing here excludes liability for fraud, wilful misconduct, or anything that cannot be excluded under Indian law.

12. Indemnity

You will indemnify us against claims brought by your tenants, your staff or any authority arising from your use of the platform, your data, or your conduct as an operator — except where the claim is caused by our breach of these terms.

13. Termination

• You may cancel at any time from your account settings. There is no lock-in and no exit fee.
• Cancellation takes effect at the end of the current billing month. You keep access until then and are billed for that month’s occupied beds.
• We may suspend or terminate an account for non-payment, or immediately for a serious breach of clause 6, after giving notice where it is reasonable to do so.
• Clauses 7, 8, 10, 11, 12 and 15 survive termination.

14. Changes to these terms

We may update these terms. Material changes are emailed to account holders at least 30 days before they take effect, and continued use after that date is acceptance. If you do not accept a change, cancel before it takes effect.

15. Governing law

These terms are governed by the laws of India. The courts at Bengaluru, Karnataka have exclusive jurisdiction. Before starting proceedings, both sides agree to attempt to resolve the dispute in good faith for 30 days.

16. Contact

PG Nexon Technologies Private Limited, [Registered office address], Bengaluru, Karnataka 560001, India. CIN [CIN]. GSTIN [GSTIN]. Email srd0766@gmail.com.