Refund policy

This policy applies to subscription payments made to PG Nexon Technologies Private Limited for the PG Nexon platform. It forms part of our terms of service.

1. Try it before you pay

Every new account gets 30 days free, with every feature unlocked and no card on file. Nothing is charged during the trial, so there is nothing to refund if you decide the platform is not for you — just close the account before the trial ends.

2. How billing works

We bill in arrears: at the end of each billing month we invoice ₹29 per occupied bed, based on the highest occupied-bed count reached during that month. You are only ever invoiced for a month you have already used, and empty beds are never charged. This is why the situations below are narrow — there is no prepaid balance sitting with us.

3. When we refund

• Billing errors. If an invoice overstates your occupied-bed count, or you were charged twice for the same month, we refund the difference in full. Tell us within 30 days of the invoice date.
• Charges after cancellation. If you cancelled and were billed for a month beyond the effective cancellation date, that charge is refunded in full.
• Unauthorised payment. If someone paid from your account without authority and you report it promptly, we refund once we have verified what happened.
• Prolonged outage. If the platform is unavailable through our fault for more than 72 consecutive hours in a billing month, we credit or refund that month pro rata on request.
• A prepaid term you cannot use. If you paid a quarterly or annual amount in advance under a separate arrangement and cancel mid-term, we refund the unused whole months.

4. When we do not refund

• Months already used. Cancellation stops future billing; it does not reverse a month in which you ran your property on the platform.
• Partial months. Cancellation takes effect at the end of the current billing month, and that month is billed in full on its occupied beds.
• A change of mind after the trial, where the service worked as described.
• Occupancy you entered incorrectly. If beds were marked occupied when they were not, correct the records and we will reissue the invoice — but the count we bill is the count you recorded.
• Accounts terminated by us for a serious breach of the acceptable-use clause of the terms.
• Downtime caused by something outside our control — your internet connection, a payment gateway outage, or a force-majeure event.

5. How to request a refund

Email srd0766@gmail.com from the address registered to the account, with:

• your account or property name;
• the invoice number and the amount in question;
• what you believe went wrong.

We acknowledge within 2 business days and decide within 7 business days. If we need something from you to investigate, that clock pauses until you send it.

6. How refunds are paid

• Refunds go back to the original payment method. We cannot redirect them elsewhere.
• Once approved, expect the money in 5–10 business days, depending on your bank or card issuer.
• Refunds are net of any payment-gateway charge that is not returned to us, and of GST already remitted where it cannot be reclaimed.
• Where you prefer, we can issue an account credit instead — applied to your next invoice.

7. If you disagree with our decision

Write to our Grievance Officer, [Name], at grievance@pgnexon.in. We respond within 30 days. Anything unresolved after that is governed by the dispute and jurisdiction clause of our terms of service.

8. A note on tenant deposits

This policy covers what you pay us for the software. It has nothing to do with the security deposits your tenants pay you. PG Nexon never holds tenant money — deposits, rent and their settlement are between you and your tenant, and the platform only records and calculates them.